In most cases, we ask you to answer to enable around couple of hours, however in many cases we accomplish it much sooner.

In most cases, we ask you to answer to enable around couple of hours, however in many cases we accomplish it much sooner.

I’ve chosen house delivery, do i have to signal for my package?

You shall must be in on the plumped for delivery date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it up to a neighbour. Or if it does not work, we’ll keep a card to get in contact and organize a more time that is convenient.

Just exactly exactly How am I going to understand whenever my package will be delivered?

From the early early early morning your QuickStart pack arrives to be delivered, your Yodel courier provides you with a projected 2-hour distribution slot via e-mail and/or SMS message. Please keep in mind the distribution screen is an estimate and can’t be guaranteed in full.

Just how long does the installation just simply simply take?

Most of the time, you are asked by us to enable around couple of hours, however in many cases we get it done much sooner.

Do I have to signal when it comes to gear?

Yes, however if you’re maybe maybe not available, some body aged 18 or higher can alternatively.

Let’s say I have difficulty with QuickStart self-installation?

We now have a committed group to troubleshoot and make suggestions through each step associated with process for the set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.

Will you need to dig up my yard or driveway?

This will depend on your own home. If Virgin Media solutions have now been set up previously, the likelihood is we won’t need to. If you don’t, we possibly may should do a tiny quantity of searching so that you can bring our community to you personally.

We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.

My driveway has provided access, does this matter?

Yes, we’re going to require you to offer us with a few of one’s neighbours’ details (name, target, phone number and email) so we could possibly get authorization from their store in case we must do a little digging.

Do you want to need to drill through the walls of my home?

If Virgin Media solutions have actuallyn’t been installed when you look at the property before, we may want to do smaller amounts of drilling to be able to feed our cable to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.

Do a satellite is needed by me meal on the home?

No, all our services come down our special cable, which means your television does not get disrupted by inclement weather.

I’ve had Virgin before nevertheless the cable happens to be cut, is the fact that a challenge?

Maybe maybe Not at all – it just means you won’t have the ability to make use of our QuickStart self-install solution. We’ll arrange for starters of y our designers in the future and set everything up for you personally alternatively.

Our service promise Our service vow

Our service promise Our service vow

Unlimited Data Boost

That is qualified to receive a limitless information boost?

All Oomph bundle customers who experience a broadband fault leading to a total loss in connectivity.

Just exactly How numerous SIMs are eligible for the information boost?

All SIMs which you have actually in your Oomph account qualify for a limitless information boost.

The length of time does my information boost last?

An data that is unlimited lasts for 7 days.

In cases where a fault is certainly not fixed in 7 days, can I meet the requirements to get another data that are unlimited?

Yes. Around 96% of broadband faults are fixed within 7 days. However if for almost any explanation a specialist hasn’t had the opportunity to eliminate the problem, a extra boost will be included with the account upon demand.

Next Day Engineer

That is qualified to receive a overnight engineer?

You aren’t the Ultimate Oomph bundle is qualified to receive the solution.

When do i must contact Virgin Media to make certain a following day visit is available?

Call before 7pm Monday to Friday for a day appointment that is next. The engineer will be booked for the following Monday if you call on Saturday.

Which time slots can be found?

There are two main, 12pm-4pm or 8am-12pm.

Have always been we eligible to payment if we cannot book a day engineer that is next?

Periodically, inclement weather or disease may produce unavoidable circumstances, therefore our following day engineer is certainly not element of our automated payment scheme. But 99% of that time, an engineer is with you the day that is next.

Can I also have an engineer delivered for several faults?

We’ll constantly make an effort to fix any dilemmas instantly, but if it is not a thing we could resolve remotely, we’ll send an engineer.

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